Customer Care Employee (Korean-Speaking) at Vietnam Concentrix Services. Location: QTSC Building 9, District 12, Ho Chi Minh City. Salary: 24-25 million VND/month. Responsibilities: Resolve customer issues via inbound/outbound calls, email, chat, messaging (modifications, cancellations, complaints). Provide accurate information using appropriate tools and processes. Update serious cases immediately; ensure positive guest experience. Proactively maintain customer service knowledge. Requirements: Korean proficiency (TOPIK 5-6+), English B1 level, sales-oriented customer-first mindset, experience with CRM/SAS tools, technical troubleshooting skills. Experience: 0-1 years. Benefits: Annual trip, birthday gifts, snacks, premium healthcare, 14 paid leave days, annual salary review, overseas training opportunities, friendly work environment.