Position: Operations Support (Korean Language) Company: Concentrix Services Vietnam Location: QTSC1 Building, Quang Trung Software Center, District 12, Ho Chi Minh City Salary: 25-30 million VND Responsibilities: - Training knowledge base, support agents real-time on floor - Ensure smooth day-to-day operations achievement of SLAs and targets - Manage key insights, follow up team's performance/KPIs - Team mentoring responsibilities - Track schedule adherence, provide real-time floor support - Handle escalation and supervisor calls/sessions - Take Tier 1 calls to maintain process knowledge - Floor walking, live call monitoring, coaching - Brief on critical process issues - Share quality audits and coaching measures Requirements: - More than 1 year experience in relevant role (Customer Service recommended) - No specific industry background required - open to all - Korean Language (Communication level) required - English is a plus Benefits: - Insurance per Labor Law provisions - 24/7 accident insurance - 14 days leave/year - 13th month salary - Annual health checkup - Holiday gifts - Clear promotion path - Dynamic professional environment Working Hours: Rotating shifts (weekly/monthly), 9-hour shifts with 1.5h break, 2 random days off - Morning: 8:30-17:30 - Afternoon: 13:00-22:00 - Night: 21:00-6:00