Customer Experience Specialist - Korean Speaking at Agoda, Ho Chi Minh City, Vietnam. Agoda seeks a Korean-fluent specialist to deliver exceptional customer support via phone, email, and chat. Bachelor's degree required. Responsibilities include handling booking inquiries, resolving cancellations and payment issues, meeting quality and productivity KPIs, and working rotational 24/7 shifts including weekends. Hybrid model: 7 weeks remote, 1 week on-site. Must demonstrate strong problem-solving, professionalism under pressure, and genuine customer focus. Relocation support provided. Core Skills required: Excellent spoken and written Korean skills, and Business level of English. Benefits include competitive compensation, performance bonuses, health insurance, travel discounts, and $400 home office setup allowance.