Braze - Jakarta, Indonesia Key Requirements: - 2-3 years of experience supporting technical products, ideally in SaaS or mobile application environments - Degree from accredited institution, technical boot camp certification, or equivalent practical experience - Proficiency with case management tools (e.g., Salesforce, Zendesk) - Hands-on experience with HTML, CSS, APIs, and/or SQL - Strong written and verbal communication skills in English - Korean proficiency is a plus Responsibilities: - Own customer inquiries end-to-end (technical issues, integration/configuration help, best practices) - Become trusted product expert on dashboard, integrations, and troubleshooting - Drive product adoption by enabling customers to utilize the platform effectively - Collaborate with Customer Success, Account Managers, Product, and Engineering teams - Identify opportunities to enhance customer satisfaction - Contribute to process improvements and knowledge documentation Nice-to-Have Skills: - Experience with Postman, Snowflake, and/or Kibana - Domain knowledge in SaaS, Mobile Technology, APIs, Marketing Automation, Marketing Analytics, or basic programming