Channel Talk is a leading all-in-one AI messenger supporting sustainable business growth. With over 20% market share in Japan, the company aims to expand globally.
Role: Collaborate with clients to create the future through AI transformation. Design and implement innovative customer experiences using AI-powered response systems.
Responsibilities: Build AI response systems from customer FAQs and product data; automate workflows using no-code tools (n8n, Dify, Zapier); provide on-site implementation support and training; analyze data for CX improvement recommendations; collaborate with engineers on technical solutions.
Required Qualifications: 3+ years IT/business consulting experience; proven track record solving complex business challenges; customer-focused problem-solving mindset; strong learning ability for new technologies.
Preferred Qualifications: No-code/low-code tool experience; API/database fundamentals knowledge; strategy consulting or operations improvement background; global work experience with English/Korean communication.
Desired Attributes: Customer-driven culture alignment, openness to innovation, genuine problem-solving curiosity, stakeholder collaboration skills.
Employment Type: Full-time. Location: Greater Tokyo Area.